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Reports or Complaints

Dolomiti Bus Reports and Complaints: Assistance for Tourists and Travelers in the Dolomites

Dolomiti Bus considers customer reports and complaints an important communication channel for monitoring and improving service quality. Here you’ll find all the information you need to submit a report or complaint and what to expect once it’s submitted.

Dolomiti Bus undertakes to respond to every complaint as quickly as possible and in any case within 30 days of receipt.

Submission via online form

You can submit your report or complaint by filling out the dedicated online form.
Be sure to provide a clear and concise description of the incident, including the date, time, and ride number: only detailed complaints will be properly processed. Validation will be requested at the email address provided.

COMPLAINT FORM COMPLAINT FORM

Complaint in written form

If you prefer, you can submit your report or complaint in writing using a pre-printed form available at the Dolomiti Bus ticket offices in Belluno, Feltre, Calalzo, Agordo, and Fly Bus in Cortina d’Ampezzo. Complete the form and hand it in at the ticket office or mail it according to the included instructions.
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Please note that Regulation (EU) No. 181/2011 establishes the rights of bus passengers at the EU level. For journeys offered by Dolomiti Bus, covering a distance of less than 250 km, the following Articles of the Regulation apply: Article 4, paragraph 2, Article 9, Article 10, paragraph 1, Article 16, paragraph 1, letter b) and paragraph 2, Article 17, paragraphs 1 and 2, as well as Articles 24 to 28.
The full text of the Regulation can be downloaded at the following link.

The national body responsible for enforcing the Regulation is the Transport Regulatory Authority (www.autorita-trasporti.it), which handles complaints submitted by customers in second instance.

The complaint form to the Authority can be downloaded at the following link

CALL CENTER for information requests:

Answers from 8.00 to 20.00 from Monday to Saturday.
+39 0437 941 237